Customer Service
Customer Service & Support
Two-way SMS communication for support tickets, chatbots, and customer dialogues. Integration into existing helpdesk systems.
Two-way
Two-Way SMS
60 %
First-Contact Resolution
< 30 sec.
Bot Response Time
24/7
Availability
Two-Way SMS for Support
Customers can reply directly via SMS — without an app, without login. Ideal for quick queries, confirmations, and feedback.
- Customers reply to your SMS directly
- Auto-routing to the relevant departments
- Chatbot integration for FAQs
- Escalation to human agents
- CRM integration (Salesforce, HubSpot, Zendesk)
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