AI Voice Agents &
Guest Messaging
With Talking Table, Talking Stay and intelligent guest messaging, IDM offers hotels and restaurants the tools for excellent guest service – automatically, around the clock, in every language.
24/7
AI Availability
0
Missed Calls
98%
SMS Open Rate
< 1 s
AI Response Time
Talking Table & Talking Stay
Two specialized AI voice agents tailored to the needs of gastronomy and hospitality – enabling you to answer every call.
Talking Table
The AI voice assistant for restaurants takes phone calls, manages reservations and answers menu questions – even when the team is busy or outside opening hours.
- Accept reservations 24/7
- Explain menu and opening hours
- Automatic SMS confirmation
- Integration with reservation systems
- Multilingual guest reception
Talking Stay
Talking Stay is the digital concierge for hotels. It answers guest inquiries around the clock, explains hotel amenities and services, offers local recommendations and assists with check-in – in the guest's language.
- Room inquiries and check-in information
- Explain hotel services and amenities
- Local tips and restaurant recommendations
- Integration with Property Management Systems
- 24/7 guest service without staff costs
“Since we started using Talking Table, we no longer miss any reservation requests – not even at night or on weekends. The system is impressively natural and our guests don't notice they're speaking with an AI agent.”
Restaurant Operator
IDM Reference Customer
SMS Communication Across the Guest Journey
Complementing the AI voice agents, IDM offers complete guest messaging – from reservation confirmation to feedback request.
Reservation Confirmations
Automatic SMS confirmation of every booking – with all details and cancellation options.
Check-in Reminders
Reminder the day before arrival with check-in times, parking info and Wi-Fi credentials.
Feedback Requests
Automatically request a review after the stay – by SMS with a direct review link.
Guest Communication
Bidirectional SMS communication for special requests, housekeeping inquiries and feedback.
Last-Minute Offers
Personalized offers for available capacity – directly to the right target group.
Loyalty & Regular Guests
Special rates and exclusive offers for regular guests via SMS campaign.
Ready to Go in a Few Days
No lengthy implementation process. Talking Table and Talking Stay are configured and ready within days.
01
Consultation
We understand your operation and requirements
02
Configuration
AI agent is set up for your processes
03
Test & Fine-tuning
Live test and adjustments together with you
04
Go-Live
Agent is active – you never miss a call again
Ready for Enterprise-Grade Cloud Communications?
Talk to our experts about your requirements. Free consultation, individual offer, fast integration.