Messaging for
Healthcare
Reliable patient communication that combines data protection with user-friendliness – from appointment reminders to OTP and internal staff coordination. GDPR-compliant. Made in Germany.
60%
Fewer No-Shows
98%
SMS Open Rate
100%
GDPR-compliant
24/7
Automatic Delivery
Messaging Along the Patient Journey
From appointment booking through treatment to follow-up – IDM messaging solutions improve patient experience and relieve your team.
Appointment Reminders & Confirmations
Automatic reminders significantly reduce no-show rates. Patients can confirm or cancel appointments by reply SMS – captured directly in the calendar.
up to 60% fewer no-showsOTP for Patient Portals
Secure two-factor authentication for electronic patient records, test result queries and prescription requests. GDPR-compliant and patient-friendly.
Highest Data SecurityLab Results & Findings Notifications
Inform patients about available lab results, imaging findings and doctor letters. Secure link to the patient portal – no sensitive data by SMS.
Faster Patient InformationMedication Reminders
Automatic reminders for daily medication intake – especially valuable for chronic conditions and after discharge from inpatient treatment.
Better Therapy AdherenceWait Time Communication
Notify patients in the queue when wait times extend or their appointment is imminent. Transparency reduces frustration.
Higher Patient SatisfactionStaff & Shift Planning
Internal communication for nursing staff and doctors – shift changes, replacement requests and emergency communication quickly and securely by SMS.
Efficient Staff CoordinationGDPR-compliant from the Ground Up
In healthcare, patient data is especially sensitive. IDM was designed to meet the strictest data protection requirements – no sensitive data in messages, everything only in Germany.
- GDPR-compliant opt-in management
- No patient data in messages – only secure links
- Complete audit trail of all communication
- ISO 27001 compliant infrastructure
- All data in German data centers
- Data processing agreement (DPA) available
- Data deletion on request
- Regular privacy audits
Patient Wellbeing
At the Center
Data Encryption
TLS secured
DPA available
Data processing
ISO 27001
Compliant
Voice Fallback
OTP by call
Audit Trail
90-day retention
Easy Integration into Existing Systems
Connect IDM with your practice software, HIS or patient portal – via prebuilt connectors or the flexible REST API.
HIS Systems
Hospital information systems
Practice Software
Tomedo, Medistar, Turbomed
Patient Portals
EHR, portal systems
REST API
Custom integration
Ready for Enterprise-Grade Cloud Communications?
Talk to our experts about your requirements. Free consultation, individual offer, fast integration.