AI Communication for
Enterprise Companies
Scale your customer communication with AI – without loss of quality. IDM AI Solutions automate millions of interactions daily, integrate with your existing systems and continuously learn.
24/7
Automatic Availability
95%+
AI First Resolution Rate
M+
Interactions Daily
< 1 s
Response Time
AI Communication for Every Enterprise Task
From intelligent phone reception to fully automated campaign systems – IDM AI Solutions scale with your requirements.
AI Phone Agent for Incoming Calls
Fully automated processing of incoming calls – qualification, routing, FAQ answering and appointment booking. Talking Office takes over your phone reception.
Automated Customer Communication
Handle millions of customer interactions automatically and personalized – from order confirmations through service requests to proactive outbound campaigns.
AI-powered IVR Systems
Modern IVR systems with natural language understanding (NLU) instead of DTMF menus. Customers speak naturally – the system understands and acts.
Predictive Messaging
AI-driven prediction of the optimal send time, channel and content for maximum conversion. Automatic A/B testing without manual effort.
Conversational AI for Customer Service
AI chatbots and voice agents that carry out real conversations, solve problems and only escalate to human agents when needed. 24/7 availability.
Intelligent Campaign Optimization
AI analyzes past campaign data, identifies patterns and recommends optimized segmentations, content and delivery strategies.
The Intelligent Phone Reception for Your Company
Talking Office handles your incoming calls – qualifies, routes and answers questions. Fully automated, natural-sounding and available around the clock. Your employees focus on what matters.
- Automatically qualify incoming calls
- Forward to responsible departments
- Answer frequent questions instantly
- Book callback appointments directly in the calendar
- Retrieve CRM data for personalized responses
- Automatically create call transcripts
Natural Language
NLU-based
Multilingual
EN, DE & more
Configurable
For your processes
Instantly Live
Onboarding in days
Scalable
Any number of calls
Enterprise-ready
CRM integration
Built for the Requirements of Large Companies
Security, scalability and integration – the IDM AI Platform meets enterprise requirements without compromise.
Seamless with Your Enterprise IT
IDM AI Solutions integrate with all common CRM, ERP and contact center systems – for a unified customer communication platform.
Salesforce
CRM
SAP
ERP
Microsoft Dynamics
CRM
ServiceNow
ITSM
Genesys
Contact Center
Avaya
Telephony
Cisco
Unified Comm.
REST API
Custom
Ready for Enterprise-Grade Cloud Communications?
Talk to our experts about your requirements. Free consultation, individual offer, fast integration.